How to Switch to Globe or TM and Keep Your Mobile Number

If you're a subscriber of Smart, TNT, GOMO, Cherry Prepaid, or DITO network and want to switch to Globe or TM, you can do so via the Mobile Number Portability service.

With the Mobile Number Portability (MNP) process, you can change your network while keeping your mobile number. The porting process is free of charge. To change your network to Globe or TM, follow the step-by-step guide below.

How to Switch to Globe or TM from Smart, TNT, GOMO, Cherry Prepaid, or DITO

Step 1: Get your Unique Subscriber Code (USC) from your existing network provider.

A 9-digit Unique Subscriber Code (USC) must be issued by your current network provider to initiate the MNP process. It serves as verification that your account has no outstanding fees or balances. Check out the external porting requirements.

The validity of the USC is fifteen (15) days from the date of issuance. In requesting your 9-digit USC, make sure to provide your mobile number to your respective telco's customer support. Here's how you can get your USC:

• For Smart, TNT, and Sun Cellular customers: Dial *888 using your phone's dialer or send a message to the Smart Facebook page (https://www.facebook.com/SmartCommunications) to request your USC. Alternatively, you can go to the nearest Smart store in your area.
• For GOMO users: Send a message to the official GOMO Facebook page (https://www.facebook.com/getgomo) to request your USC.
• For Cherry Prepaid users: Contact the Cherry Prepaid customer service hotline at 7909-4909 (1 Peso per call using Cherry Prepaid SIM) or send a message to its Facebook page (https://www.facebook.com/cherryprepaid). You can also send an email to customersupport@cherryprepaid.com.ph.
• For DITO subscribers: Contact the DITO customer service hotline at 185.

Step 2: Fill out the application form via the Globe website to get your Globe/TM 5G-ready MNP SIM card for free.

Once you have your 9-digit USC, you can go to Globe's MNP website to apply and submit the necessary requirements for switching. Here are the steps:

• Go to https://new.globe.com.ph/port-number and click the "Switch to Globe now" button.
• Enter your non-Globe/non-TM number, then click the "Check" button.
• For validation, enter the 6-digit one-time PIN (OTP) you've received via SMS.
• Fill out the customer information form.
• Enter your valid 9-digit Unique Subscriber Code (USC).
• Confirm your free SIM order.
• After submitting your application, Globe will let you know if you're eligible to switch through a text message within 48 hours.
• If your request is approved, you'll receive an SMS containing the SIM delivery details and the 6-digit Porting Code that you'll use to activate your Globe Prepaid/TM MNP SIM.
• Globe will deliver your free MNP SIM card within 3 days (for customers in Metro Manila) or within 7 days (for customers outside NCR).

If you want to switch to Globe Postpaid, on the other hand, it is recommended to go to the nearest Globe store to process your request.

Step 3: Activate your Globe/TM 5G-ready MNP SIM.

Once you already have a Globe/TM 5G-ready MNP SIM card and have completed your MNP application, follow the steps below to activate it.

• Insert the 5G-Ready Globe/TM MNP SIM into your mobile device.
• On the SIM menu, choose Port In, then Online Request.
• Enter your non-Globe/non-TM mobile number.
• Enter your 6-digit Porting Code.
• Restart your phone.
• Your SIM will be activated, and your signal will switch to Globe/TM within 4 hours.

That's it, and you're done! To enjoy the promos and services of Globe and TM (Touch Mobile), you can download the GlobeOne app. You can also access its USSD code menu; just dial *143# using your phone's dialer.

You might also like:

• List of Globe Prepaid Promos (calls, texts, and data promos)
• List of TM Promos

Frequently Asked Questions

Will there be an interruption of service (call, text, and mobile data) during the MNP process?

There will be up to four (4) hours of service interruption to complete the activation of your new subscription.

How often may I submit an MNP application?

There is no limit on the number of MNP applications that can be submitted. However, you may not be able to apply again until 60 days have passed since your last successful porting activation.

What will happen to my current subscriptions if I switch in?

All your current subscriptions, including prepaid load balance and mobile data, and other add-ons, will be forfeited.

I already activated my Globe/TM MNP SIM, but I am not getting a 4G LTE/5G signal. What should I do?

To enjoy Globe's 4G LTE/5G network, make sure you check the following:

1. Check if your SIM is LTE/5G-ready. Text SIM CHECK to 8080 for free.

2. Find out if your area has 4G LTE/5G coverage. To know more, visit https://www.globe.com.ph/help/mobile-internet/lte/coverage-areas.html and https://www.globe.com.ph/5g/areas.html.

3. Ensure that you're using a 4G LTE/5G-capable device.

For more questions about the MNP application, you may send a message to Globe with your concern and account details on Twitter (@talk2GLOBE) or Facebook (@globeph) or call its customer service hotline at 211 for free using your Globe/TM mobile number.

What's your experience with switching to Globe or TM? You can leave your comment below.