If you are having problems or concerns regarding your subscription or if you want to know the latest promos, just call the Customer Service of your telecom provider. Customer Service, also known as Customer Care or Customer Support, provides solutions to your specific problem and informs you about their latest promos. In this post, all Philippine telcos' Customer Service Hotline numbers or official pages are listed in one place, including Smart, PLDT, TNT, Sun, Globe, TM, Cherry Prepaid, GOMO, and DITO telecom, which are all up-to-date. Very helpful when you have different SIM cards. If you want to get information regarding your network's latest promos or access different services, you can dial its USSD Code.
To get help with your subscription problems, inquire latest promos, report unwanted load deductions, or access other services, you can find below the Customer Service Hotline number of your network provider. If you are using a PC, just press Ctrl + F and search the keyword of your network provider. If you are using a mobile device (Android or iPhone), just use the search function of your browser. After you've searched the number, dial it directly on your phone; some are free of charge (toll-free), while some require a minimum load balance for you to be able to call.
To get help with your subscription problems, inquire latest promos, report unwanted load deductions, or access other services, you can find below the Customer Service Hotline number of your network provider. If you are using a PC, just press Ctrl + F and search the keyword of your network provider. If you are using a mobile device (Android or iPhone), just use the search function of your browser. After you've searched the number, dial it directly on your phone; some are free of charge (toll-free), while some require a minimum load balance for you to be able to call.
Smart Customer Service Hotline
You can call Smart Customer Service if you're having problems with your Smart subscriptions or account.
Upon dialing one of the contact numbers below, you will be prompted by an operator, just listen to its instructions and press the correct numbers until you reach Customer Service. It may take some time for you to be able to connect to a Smart Customer Support Agent due to call queues they've been receiving, so be patient in waiting. This also applies to other networks.
| Service | Toll-free via Smart SIM | Via Hotline/Telephone Number |
|---|---|---|
| Smart Postpaid, Smart Prepaid, TNT, Sun | *888 | (02) 8888-1111 |
| Smart Infinity | *800 | (02) 8848-8806 |
| Smart Mobile Broadband (Plug-It, Pocket WiFi, Smart Bro SIM) | *888 | (02) 8888-1111 |
| Smart Money/Padala | 15177 | (02) 8845-7777 or 1-800-1-888-5648 |
| Smart Load Retailers | *333 | (02) 8845-7733 |
| Smart Load Dealers | *7744 | (02) 8845-7744 |
| Smart Bro Enterprise | *177 | 177 |
| Smart World Toll-Free Roaming Hotline | +632 8848-8878 | - |
When you're using Smart International Roaming, toll-free charging is not applicable when you call using those toll-free numbers listed.
Smart Satellite Services/Smart Global Access Group telephone numbers:
(02) 8511-4105
(02) 8511-2643
(02) 8511-3803
Fax numbers
(02) 8511-2286
(02) 8511-3222
Smart Online Support
You can also contact Smart Customer Service online. The following methods require you to use a computer or mobile with an internet connection:
For Smart Prepaid, Smart Postpaid (Signature), Smart Bro, Smart Infinity, and TNT subscribers, you can book an appointment online (https://smart.com.ph/Pages/store-locations) if you want to visit a Smart Store near you.
You can also message Smart thru their social media accounts:
Facebook - Smart Communications, Inc.
Twitter - @SmartCares
Mobile app (self-service) - GigaLife App (free of data charge)
PLDT, formerly known as the Philippine Long Distance Telephone Company, offers a variety of services like internet broadband (Fiber, DSL, Ultera), Value-added services, and landline. If you need help, especially technical support, you can contact the PLDT Customer Service Hotline numbers.
PLDT Landline
171 - Toll-free. For PLDT Landline nationwide and SMART/TNT subscribers
(02) 8888 8171 - For non-PLDT Landlines
PLDT Fiber (formerly Fibr)
171 - Toll-free. For PLDT Landline nationwide and SMART/TNT subscribers
101-3427
Home Ultera
171 formerly *1888 (For Smart / Talk 'N Text subscribers)
(02) 8672 7277 (For PLDT NCR subscribers)
1-800-10-6727277 (Toll-free for PLDT subscribers)
PLDT Online Support
You can also message PLDT thru their social media accounts:
Facebook - PLDT Home
Twitter - @PLDTHome or @PLDT_Cares
Mobile app - myPLDT Smart app on Google Play Store or Apple App Store
If you have concerns regarding your Talk 'N Text promo subscriptions, you can contact its customer service number.
*888 - Toll-free. For Smart/TNT subscribers. Or you may also try *777.
(02) 8888-1111 - For landline
TNT Online Support
You can also message TNT thru their social media accounts:
Facebook - TNTph
Twitter - @tntph
Mobile app (self-service) - GigaLife App (free of data charge)
Sun Cellular is now Smart. Sun Cellular delivers cheap but excellent mobile services to its subscribers, both Prepaid and Postpaid. To serve you better, whatever your problems or concerns with your Sun Cellular subscription, you can call Sun Cellular Customer Service Hotline Numbers below.
Sun Prepaid
*888 or 200 - Toll-free using your Sun Cellular mobile number
(02) 8395-8000 - For landline
Fax Number: (02) 8696-7134
Sun Postpaid Elite Plan
888 - Toll-free using your Sun Cellular mobile number
(02) 8395-8888 - For landline
Sun Broadband Wireless
333 - Toll-free using your Sun Cellular mobile number
(02) 8395-3333 - For landline
Sun Cellular Online Support
You can also message Sun Cellular thru their social media accounts:
Facebook - Smart Communications
Twitter - @SmartCares
Listed contact numbers here are available to all Globe Prepaid, Postpaid, and Platinum and other services, including landline, internet broadband, tattoo and pocket WiFi.
You can contact Globe at the following hotline numbers:
211 - Toll-free using Globe/TM mobile number. You may also try calling 2629.
02-7730-1000 - using Globe landline/telephone. To contact customer care.
02-7730-1010 - using Globe landline/telephone. To get info regarding sales.
02-7730-1300 - using Globe landline/telephone. To get help regarding loyalty rewards.
173 - Repair (using Globe landline/telephone)
(+632) 7730-1212 - For roaming
You can also contact the following 24-Customer Care Hotline Number:
(02) 7919-8888 [Luzon]
(032) 7410-8888 [Visayas and Mindanao]
Globe Online Support
Email address: talk@globetel.com.ph
Mobile app (self-service channel): GlobeOne app
You can also message Globe thru their social media accounts:
Facebook - Globe Telecom
Twitter - @Talk2Globe
GCash customer service channels:
Hotline - 2882 (for Globe and TM)
Online channels - GCash app or help.gcash.com
TM Tambayan! If you have concerns or problems regarding your Touch Mobile or TM promo subscriptions, you can contact its customer service hotline numbers below.
808 - Toll-free using your TM mobile number
TM Online Support
Website: TM Contact Us Form (https://www.tmtambayan.ph/contact-us.html). Just fill in the required details and send it by clicking the 'GAME NA!' button for you to be able to submit your concern.
Mobile app: GlobeOne app
You can also message Touch Mobile thru their social media accounts:
Facebook - TM Tambayan
Twitter - @TMtambayan
Cherry Prepaid is a subsidiary of Globe Telecom, which is commonly bundled with Cherry Mobile phones. If you have any concerns with your Cherry Prepaid subscriptions, you can contact them at the numbers below.
Cherry Prepaid
7909-4-909 - 1 Peso per call using your Cherry Prepaid SIM
Cherry Prepaid Retailers
1-8008-739-8168 (toll-free on Cherry Prepaid SIM, Globelines, TM, or Globe SIM, but must have a load balance of P7.50 to connect)
2629 using the Cherry Prepaid Retailer, Sub-Dealer, or Globe AMAX SIM (free)
Cherry Prepaid Online Support
Cherry Prepaid Contact Customer Support (https://cherryprepaid.com.ph/contact-us). Just fill in the required details and select the 'SUBMIT' button to send your concern. You can also send an email to customersupport@cherryprepaid.com.ph.
You can also message Cherry Prepaid thru their social media accounts:
Facebook - Cherry Prepaid
Instagram - cherryprepaid
GOMO is a fully digital telco under the Globe network. The GOMO SIM initially offers 25GB of data with no expiry. Now it has 2 SIM variants: 30GB with no expiry and unlimited data for 15 days (occasional). The SIM is LTE and 5G-ready. GOMO subscribers may use their data as 'Mo Creds to convert it into calls and texts via the GOMO PH app, which is available to download in Google Play Store, Apple App Store, and Huawei App Gallery. If you have any concerns regarding your GOMO promo subscriptions, you can message them through their official pages below.
GOMO official pages:
Facebook - GOMO PH
Twitter - @gomo_ph
Official website - gomo.ph
DITO Telecommunity is the Philippines' third major telco. The Dito consortium, initially Mislatel, is composed of Dennis Uy's Udenna Corporation, Udenna's subsidiary Chelsea Logistics Holdings Inc., and Chinese state-owned China Telecommunications Corporation. If you have any concerns regarding your DITO promo subscriptions, you can call its hotline number or message its official pages below.
185 - DITO hotline number (toll-free using DITO SIM)
(02) 8888-6555 - DITO landline number
Dito Telecom
Facebook - DITO Telecommunity
Twitter - @DITOphofficial and @DITOforyou
Official website - dito.ph
Mobile app (with chat portal) - DITO (available on Google Play Store, Apple App Store, and Huawei App Gallery)
E-mail - customerservice@dito.ph and info@dito.ph
ABS-CBN mobile is owned by ABS-CBN TV Network, which uses the infrastructures of Globe Telecom. It has exclusive promos featuring the TV Network's shows and programs. If you have problems regarding your ABS-CBN mobile subscriptions, you can call their customer service hotline numbers below.
7878 - using your ABS-CBNmobile
ABS-CBN Mobile Text Support
Text them your inquiry (using your ABS‑CBNmobile SIM) to 23661
ABS-CBN Mobile Online Support
ABS-CBN Mobile Customer Care (http://www.abscbnmobile.com/customer-care). Just fill in the required details and select the 'SUBMIT' button to send your concern.
You can also message ABS-CBN mobile thru their Social Media Accounts:
Facebook - ABS-CBNmobile (https://www.facebook.com/abscbnmobile)
Twitter - @abscbnmobile (https://twitter.com/abscbnmobile)
You might also like:
SIM card registration process of Globe, Smart, other telcos in PH
How to Block Lost/Stolen Phone Using IMEI (Report to NTC)
Let us know your experience with calling your network provider's customer service by leaving your comment below.
Thanks for reading!
Smart Satellite Services/Smart Global Access Group telephone numbers:
(02) 8511-4105
(02) 8511-2643
(02) 8511-3803
Fax numbers
(02) 8511-2286
(02) 8511-3222
Smart Online Support
You can also contact Smart Customer Service online. The following methods require you to use a computer or mobile with an internet connection:
For Smart Prepaid, Smart Postpaid (Signature), Smart Bro, Smart Infinity, and TNT subscribers, you can book an appointment online (https://smart.com.ph/Pages/store-locations) if you want to visit a Smart Store near you.
You can also message Smart thru their social media accounts:
Facebook - Smart Communications, Inc.
Twitter - @SmartCares
Mobile app (self-service) - GigaLife App (free of data charge)
PLDT Customer Service Hotline
PLDT, formerly known as the Philippine Long Distance Telephone Company, offers a variety of services like internet broadband (Fiber, DSL, Ultera), Value-added services, and landline. If you need help, especially technical support, you can contact the PLDT Customer Service Hotline numbers.
PLDT Landline
171 - Toll-free. For PLDT Landline nationwide and SMART/TNT subscribers
(02) 8888 8171 - For non-PLDT Landlines
PLDT Fiber (formerly Fibr)
171 - Toll-free. For PLDT Landline nationwide and SMART/TNT subscribers
101-3427
Home Ultera
171 formerly *1888 (For Smart / Talk 'N Text subscribers)
(02) 8672 7277 (For PLDT NCR subscribers)
1-800-10-6727277 (Toll-free for PLDT subscribers)
PLDT Online Support
You can also message PLDT thru their social media accounts:
Facebook - PLDT Home
Twitter - @PLDTHome or @PLDT_Cares
Mobile app - myPLDT Smart app on Google Play Store or Apple App Store
TNT Customer Service Hotline
If you have concerns regarding your Talk 'N Text promo subscriptions, you can contact its customer service number.
*888 - Toll-free. For Smart/TNT subscribers. Or you may also try *777.
(02) 8888-1111 - For landline
TNT Online Support
You can also message TNT thru their social media accounts:
Facebook - TNTph
Twitter - @tntph
Mobile app (self-service) - GigaLife App (free of data charge)
Sun Cellular Customer Service Hotline
Sun Cellular is now Smart. Sun Cellular delivers cheap but excellent mobile services to its subscribers, both Prepaid and Postpaid. To serve you better, whatever your problems or concerns with your Sun Cellular subscription, you can call Sun Cellular Customer Service Hotline Numbers below.
Sun Prepaid
*888 or 200 - Toll-free using your Sun Cellular mobile number
(02) 8395-8000 - For landline
Fax Number: (02) 8696-7134
Sun Postpaid Elite Plan
888 - Toll-free using your Sun Cellular mobile number
(02) 8395-8888 - For landline
Sun Broadband Wireless
333 - Toll-free using your Sun Cellular mobile number
(02) 8395-3333 - For landline
Sun Cellular Online Support
You can also message Sun Cellular thru their social media accounts:
Facebook - Smart Communications
Twitter - @SmartCares
Globe Customer Service Hotline
Listed contact numbers here are available to all Globe Prepaid, Postpaid, and Platinum and other services, including landline, internet broadband, tattoo and pocket WiFi.
You can contact Globe at the following hotline numbers:
211 - Toll-free using Globe/TM mobile number. You may also try calling 2629.
02-7730-1000 - using Globe landline/telephone. To contact customer care.
02-7730-1010 - using Globe landline/telephone. To get info regarding sales.
02-7730-1300 - using Globe landline/telephone. To get help regarding loyalty rewards.
173 - Repair (using Globe landline/telephone)
(+632) 7730-1212 - For roaming
You can also contact the following 24-Customer Care Hotline Number:
(02) 7919-8888 [Luzon]
(032) 7410-8888 [Visayas and Mindanao]
Globe Online Support
Email address: talk@globetel.com.ph
Mobile app (self-service channel): GlobeOne app
You can also message Globe thru their social media accounts:
Facebook - Globe Telecom
Twitter - @Talk2Globe
GCash customer service channels:
Hotline - 2882 (for Globe and TM)
Online channels - GCash app or help.gcash.com
TM Customer Service Hotline
TM Tambayan! If you have concerns or problems regarding your Touch Mobile or TM promo subscriptions, you can contact its customer service hotline numbers below.
808 - Toll-free using your TM mobile number
TM Online Support
Website: TM Contact Us Form (https://www.tmtambayan.ph/contact-us.html). Just fill in the required details and send it by clicking the 'GAME NA!' button for you to be able to submit your concern.
Mobile app: GlobeOne app
You can also message Touch Mobile thru their social media accounts:
Facebook - TM Tambayan
Twitter - @TMtambayan
Cherry Prepaid Customer Service Hotline
Cherry Prepaid is a subsidiary of Globe Telecom, which is commonly bundled with Cherry Mobile phones. If you have any concerns with your Cherry Prepaid subscriptions, you can contact them at the numbers below.
Cherry Prepaid
7909-4-909 - 1 Peso per call using your Cherry Prepaid SIM
Cherry Prepaid Retailers
1-8008-739-8168 (toll-free on Cherry Prepaid SIM, Globelines, TM, or Globe SIM, but must have a load balance of P7.50 to connect)
2629 using the Cherry Prepaid Retailer, Sub-Dealer, or Globe AMAX SIM (free)
Cherry Prepaid Online Support
Cherry Prepaid Contact Customer Support (https://cherryprepaid.com.ph/contact-us). Just fill in the required details and select the 'SUBMIT' button to send your concern. You can also send an email to customersupport@cherryprepaid.com.ph.
You can also message Cherry Prepaid thru their social media accounts:
Facebook - Cherry Prepaid
Instagram - cherryprepaid
GOMO PH Customer Service
GOMO is a fully digital telco under the Globe network. The GOMO SIM initially offers 25GB of data with no expiry. Now it has 2 SIM variants: 30GB with no expiry and unlimited data for 15 days (occasional). The SIM is LTE and 5G-ready. GOMO subscribers may use their data as 'Mo Creds to convert it into calls and texts via the GOMO PH app, which is available to download in Google Play Store, Apple App Store, and Huawei App Gallery. If you have any concerns regarding your GOMO promo subscriptions, you can message them through their official pages below.
GOMO official pages:
Facebook - GOMO PH
Twitter - @gomo_ph
Official website - gomo.ph
DITO Telecommunity Customer Service
DITO Telecommunity is the Philippines' third major telco. The Dito consortium, initially Mislatel, is composed of Dennis Uy's Udenna Corporation, Udenna's subsidiary Chelsea Logistics Holdings Inc., and Chinese state-owned China Telecommunications Corporation. If you have any concerns regarding your DITO promo subscriptions, you can call its hotline number or message its official pages below.
185 - DITO hotline number (toll-free using DITO SIM)
(02) 8888-6555 - DITO landline number
Dito Telecom
Facebook - DITO Telecommunity
Twitter - @DITOphofficial and @DITOforyou
Official website - dito.ph
Mobile app (with chat portal) - DITO (available on Google Play Store, Apple App Store, and Huawei App Gallery)
E-mail - customerservice@dito.ph and info@dito.ph
ABS-CBN Mobile Customer Service Hotline
UPDATE: Read details about ABS-CBN Mobile shutdown of serviceABS-CBN mobile is owned by ABS-CBN TV Network, which uses the infrastructures of Globe Telecom. It has exclusive promos featuring the TV Network's shows and programs. If you have problems regarding your ABS-CBN mobile subscriptions, you can call their customer service hotline numbers below.
7878 - using your ABS-CBNmobile
ABS-CBN Mobile Text Support
Text them your inquiry (using your ABS‑CBNmobile SIM) to 23661
ABS-CBN Mobile Online Support
ABS-CBN Mobile Customer Care (http://www.abscbnmobile.com/customer-care). Just fill in the required details and select the 'SUBMIT' button to send your concern.
You can also message ABS-CBN mobile thru their Social Media Accounts:
Facebook - ABS-CBNmobile (https://www.facebook.com/abscbnmobile)
Twitter - @abscbnmobile (https://twitter.com/abscbnmobile)
You might also like:
SIM card registration process of Globe, Smart, other telcos in PH
How to Block Lost/Stolen Phone Using IMEI (Report to NTC)
Let us know your experience with calling your network provider's customer service by leaving your comment below.
Thanks for reading!
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