How to Register Your Smart Prepaid SIM Card Online

Smart Prepaid users can register their SIM cards via the telco's online SIM registration portal. This is required in order to comply with the SIM registration law, which seeks to prevent the spread of spam messages and scams. Failure to register your current or new Smart Prepaid SIM card within the specified period will result in deactivation. Thus, your SIM will be blocked from accessing outgoing or incoming calls, sending and receiving text messages, and even connecting to the internet.

SIM card registration in the Philippines is totally free of charge. All individuals, both local and foreign, and businesses using SIMs (Standard SIM and eSIM) purchased in the country for use in devices such as smartphones and modems are covered by the law. Here's everything you need to know about Smart Prepaid SIM registration, such as the requirements, step-by-step tutorial, and penalties.

How to register your Smart Prepaid SIM card online?

Here's a step-by-step guide on how you can register your Smart Prepaid SIM card, whether existing or new, via the online SIM registration portal.

Before you proceed to the procedure, make sure to prepare 1 valid ID with a photo. Here's the list of accepted IDs:

Passport
Philippine Identification System ID (National ID)
SSS ID
GSIS e-Card
Driver's license
NBI Clearance
Police Clearance
Firearms' License to Own and Possess ID
PRC ID
Integrated Bar of the Philippines ID
Overseas Workers Welfare Administration ID
BIR ID (TIN)
Voter's ID
Senior Citizen's card
UMID
Persons with Disabilities card (PWD ID card)
Other valid government-issued ID with a photo

Reminders for new Smart Prepaid SIM users

If you purchased your Smart Prepaid SIM on or after December 27, 2022, it is in deactivated mode. To activate the SIM card and enable its calls, texts, and data services, you must register it immediately once it is inserted into a mobile phone. If you do not need to use the Smart Prepaid SIM right away, you have until the SIM shelf life expiration date indicated in the packaging to register and start using it.

Reminders for existing Smart Prepaid SIM users

Active Smart Prepaid subscribers, prior to the start of SIM registration (December 27, 2022), have a deadline of July 25, 2023, to register their SIMs. If you fail to register within the period specified, your SIM will be deactivated automatically. Therefore, you can't use the SIM for calls, texts, and mobile data. However, a deactivated Smart Prepaid SIM card will be given a 5-day grace period to register and get reactivated.

Here are the steps to register your Smart Prepaid SIM:

Step 1: Enable your device's mobile data.

Step 2: Open your preferred web browser (Google Chrome or Firefox) and go to the Smart SIM registration website at [simreg.smart.com.ph]. Access to the online portal is free of charge.

Step 3: Enter your 10-digit Smart Prepaid mobile number (example: 9191234567), tick the checkbox to agree to Smart's Terms & Conditions and Privacy Notice, and tap the "Send OTP" button.

Step 4: If eligible to register, you'll receive an OTP (One Time PIN) code via SMS.

Step 5: Enter the 6-digit OTP code on the online SIM registration portal, then click the "Verify OTP" button. Note that the OTP code expires in five minutes.

Step 6: After your OTP is verified, you will be redirected to the "Customer Information" page.

Step 7: Choose the Type of Registration. Tap the "ID Card" drop-down menu, then select the valid ID that you have. Upload a scanned copy or a photo of your ID and a selfie to confirm your identity. (The photos must be in JPG or PNG format and have a maximum file size of 5MB). Then, fill out all required fields, including ID Card Number, Name, Birthday, Sex, and Nationality. After that, click the "Next" button.

Step 8: On the "Address Information" page, enter the address that matches the address on your valid ID. Input an alternate phone number or email address. Smart requires these contact details in the event they need to validate the information you've provided. Then, click the "Next" button.

Step 9: On the "Summary" page, review your personal information for completeness or accuracy. Tick the checkbox to attest that you personally accomplished the registration and the information you've provided are true, accurate, and correct. If you want to receive promotional messages from Smart, you can also check the other box.

Step 10: Click the "Next" button to finish the registration process.

A control number (combination of numbers and letters) will show on your screen when registration is done. Keep the control number as a certificate of registration.

Upon successful SIM card registration, you'll also receive free 3GB of data.

Here's the summary of the tutorial on how to register a Smart Prepaid SIM card online:

Smart Prepaid SIM card registration process

Frequently Asked Questions

Here are the answers to the most asked questions about Smart Prepaid SIM registration.

How many SIM cards can be registered under a single user?

There is no limit on the number of SIM cards that may be registered under a subscriber's name.

How to register Smart Prepaid SIM if a user is a minor?

SIMs for minors (below 18 years old) shall be registered under the name of the parent or legal guardian. To register the SIM, they will be required to present an ID and the consent of the minor's parent or guardian.

How to transfer the ownership of a Smart Prepaid SIM card?

You can visit the nearest Smart Store to file a transfer of ownership.

What are the additional requirements for Smart Prepaid SIM for business?

For businesses and organizations to use Smart Prepaid SIMs, the following information is required:

Business name
Business address
Full name of authorized signatory

Moreover, businesses will be required to submit the following documents:

Certificate of Registration (SEC or DTI)
In the case of corporations, a duly adopted board resolution designating the authorized representative, and in the case of other juridical entities, a special power of attorney

I just recently switched to Smart Prepaid via Mobile Number Portability. Should I still register my SIM?

If you just recently transferred or switched to Smart Prepaid through Mobile Number Portability, you should register your SIM again via the online portal.

I am currently abroad but using a Smart Prepaid SIM. Do I still have to register?

If you are traveling abroad and using Smart's roaming service, you need to register your SIM through Smart's online registration portal to avoid deactivation.

What are the requirements to register Smart Prepaid SIM as a foreigner in the Philippines?

Foreigners will be required to submit the following documents:

Required documents for foreign nationals visiting as tourists:

Passport (copy of the page where the visa is stamped)
Proof of address in the Philippines (like booking in a hotel or another type of accommodation)
Return Ticket to country of origin or any other ticket indicating the date and time of departure from the Philippines

Required documents for foreign nationals with other types of visas:

Passport (copy of the page where the type of visa is shown)
Proof of address in the Philippines
Other relevant document, whichever is applicable: (1) Alien Employment Permit by DOLE; (2) Alien Certificate of Registration Identification Card (ACRI Card) by Bureau of Immigration or other types of official ID card issued by any other visa-issuing agency; (3) School registration and ID for students; (4) Type of travel or admission document validity issued by the DOJ for Persons of Concern (POC)

Note that the validity of SIM cards issued to tourists is only 30 days, after which they will be deactivated. It can only be extended upon the presentation of an approved visa extension. On the other hand, foreigners with other types of visas can obtain SIMs without the 30-day restriction.

What will I do if I lose my mobile phone or device with my registered Smart Prepaid SIM?

If you lose your mobile device with your registered SIM card, contact Smart and provide your full name, address, birthday, and mobile number. You can contact Smart Communications through their official Facebook page (https://www.facebook.com/SmartCommunications), or you can report it to the nearest Smart Store. Your lost Smart Prepaid SIM will be permanently deactivated for your safety, and you will receive a new SIM with the same mobile number.

What if I submit false information and a fake ID card during SIM card registration?

Individuals who submit fraudulent information or fake IDs during the SIM card registration process will face six months to two years in prison or a fine between PHP 100,000 and PHP 300,000, or both.

What should I do if I experience errors, glitches, or problems during SIM registration?

You can contact Smart's customer service hotline at *888 for free, send a message to its Facebook Messenger (https://m.me/SmartCommunications), or report it to the Smart Store near you. Also, you can call the DICT complaint center via hotline number 1326.

For more information, you can visit https://smart.com.ph/Pages/simreg-faqs.