How to Register Your Smart Bro Pocket WiFi SIM Online

Smart Bro Pocket WiFi users can register their SIM cards via the telco's online SIM registration portal. This is required in order to comply with the SIM registration law, which seeks to prevent text-based scams. Failure to register your current or new Smart Bro Pocket WiFi, Plug-It, or Rocket WiFi SIM card within the specified period will result in deactivation. Thus, your SIM will be blocked from connecting to the internet.

SIM registration in the Philippines is totally free of charge. All individuals, both local and foreign, and businesses using SIMs (Standard SIM and eSIM) purchased in the country for use in electronic devices such as smartphones and portable WiFi modems are covered by the law. Here's everything you need to know about Smart Bro Pocket WiFi SIM registration, such as the requirements, step-by-step tutorial, and penalties.

How to register your Smart Bro Pocket WiFi SIM card online?

Here's a step-by-step guide on how you can register your Smart Bro Pocket WiFi SIM card, whether existing or new, via the online SIM registration portal.

Before you proceed to the procedure, you must prepare 1 valid ID with a photo. Here's the list of accepted IDs:

Passport
Philippine Identification System ID (National ID)
SSS ID
GSIS e-Card
Driver's license
NBI Clearance
Police Clearance
Firearms' License to Own and Possess ID
PRC ID
Integrated Bar of the Philippines ID
Overseas Workers Welfare Administration ID
BIR ID (TIN)
Voter's ID
Senior Citizen's card
UMID
Persons with Disabilities card (PWD ID card)
Other valid government-issued ID with a photo

Reminders for existing Smart Bro Pocket WiFi users

Active Smart Bro Prepaid Pocket WiFi subscribers, prior to the start of SIM card registration (December 27, 2022), have a deadline of July 25, 2023, to register their SIMs. If you fail to register within the duration specified, your SIM will be deactivated automatically. Therefore, you can't use the SIM for mobile data. However, a deactivated Smart Bro Pocket WiFi SIM card will be given a 5-day grace period to register and get reactivated.

Reminders for new Smart Bro Pocket WiFi users

If you purchased a Smart Bro Pocket WiFi or Rocket WiFi device on or after December 27, 2022, it is in the deactivated mode. To activate its SIM and enable its internet services, you must register it immediately once you set it up. After the registration, you can start using the portable WiFi modem.

Here are the steps to register your Smart Bro Pocket WiFi SIM:

Step 1: Connect your mobile phone to your Smart Bro Pocket WiFi network.

Step 2: Open your preferred web browser (Google Chrome or Firefox) and go to the Smart SIM registration website at [simreg.smart.com.ph].

Step 3: Enter your 10-digit Smart Bro Pocket WiFi mobile number (example: 9191234567), tick the checkbox to agree to Smart's Terms & Conditions and Privacy Notice, and tap the "Send OTP" button.

Step 4: If eligible to register, you will receive an OTP (One Time PIN) code through your device's inbox.

Step 5: Access the device's SMS GUI. On your web browser, open a new tab and enter https://192.168.1.1/ on the address bar. A "Your connection is not private" page will then appear. Tap Advanced, then click Proceed to 192.168.1.1 (unsafe) to access the Smart Bro Dashboard. Enter your username and password. For first-time users, type in "smartbro" for username and password. For users who have already changed their default credentials, use your existing username and password. Go to the SMS tab to view your SMS.

Step 6: Go back to the online SIM registration page and enter the 6-digit OTP code, then click the "Verify OTP" button. Note that the OTP expires in five minutes.

Step 7: After your OTP code is verified, you will be redirected to the "Customer Information" page.

Step 8: Choose the Type of Registration. Tap the "ID Card" drop-down menu, then select the valid ID that you own. Upload a scanned copy or a photo of your ID and a selfie to verify your identity. (The images must be in PNG or JPEG format and have a maximum file size of 5MB). Then, fill out all required fields, including ID Card Number, Name, Birthday, Sex, and Nationality. After that, click the "Next" button.

Step 9: On the "Address Information" page, enter the address that matches the address on your valid ID. Input an alternate contact number or email address. Smart requires these contact details in the event they need to verify the information you've provided. Then, click the "Next" button.

Step 10: On the "Summary" page, review your personal information for completeness. Tick the checkbox to attest that you personally accomplished the registration and the information you've provided are true, accurate, and correct. If you desire to receive promotional messages from Smart, you can also check the other box.

Step 11: Click the "Next" button to finish the registration process.

A control number (combination of numbers and letters) will appear on your screen when registration is accomplished. Keep the control number as a certificate of registration.

After successful SIM card registration, you will also receive free 3GB of data.

Here's the summary of the tutorial on how to register a Smart Bro Pocket WiFi SIM card online:

Smart Bro Pocket WiFi SIM card registration process

Frequently Asked Questions

Here are the answers to the most asked questions about Smart Bro Pocket WiFi SIM registration.

How many SIM cards can be registered under a single user?

There is no limitation on the number of SIM cards that may be registered to a single subscriber.

How to register Smart Bro Pocket WiFi SIM if a user is a minor?

SIMs for minors (below 18 years old) shall be registered under the name of the parent or legal guardian. An ID card and the consent of their parent or guardian will be needed to register the SIM.

How to transfer the ownership of a Smart Bro Pocket WiFi SIM card?

You can visit the nearest Smart Store to file a transfer of ownership.

What are the additional requirements for Smart Bro Pocket WiFi SIM for business?

For businesses and organizations to use Smart Bro Pocket WiFi SIMs, the following information is required:

Business name
Business address
Full name of authorized signatory

Moreover, businesses will be required to submit the following documents:

Certificate of Registration (SEC or DTI)
In the case of corporations, a duly adopted board resolution designating the authorized representative, and in the case of other juridical entities, a special power of attorney

What are the requirements to register Smart Bro Pocket WiFi SIM as a foreigner in the Philippines?

Foreigners will be required to submit the following documents:

Required documents for foreign nationals visiting as tourists:

Passport (copy of the page where the visa is stamped)
Proof of address in the Philippines (like booking in a hotel or another type of accommodation)
Return Ticket to country of origin or any other ticket indicating the date and time of departure from the Philippines

Required documents for foreign nationals with other types of visas:

Passport (copy of the page where the type of visa is shown)
Proof of address in the Philippines
Other relevant document, whichever is applicable: (1) Alien Employment Permit by DOLE; (2) Alien Certificate of Registration Identification Card (ACRI Card) by Bureau of Immigration or other types of official ID card issued by any other visa-issuing agency; (3) School registration and ID for students; (4) Type of travel or admission document validity issued by the DOJ for Persons of Concern (POC)

Note that the validity of SIM cards issued to tourists is only 30 days, after which they will be deactivated. It can only be extended upon the presentation of an approved visa extension. On the other hand, foreigners with other types of visas can obtain SIMs without the 30-day restriction.

What will I do if I lose my Smart Bro Pocket WiFi device with the registered SIM?

If you lose your Smart Bro Pocket WiFi device with your registered SIM card, contact Smart and provide your full name, address, birthday, and mobile number. You can contact Smart through their official Facebook page (https://www.facebook.com/SmartCommunications), or you can report it to the nearest Smart Store. Your lost Smart Bro Pocket WiFi SIM will be permanently deactivated for your safety, and you will receive a new SIM with the same mobile number.

What if I present false information and a fake ID card during SIM registration?

Individuals who present fraudulent information or fake IDs during the SIM registration process will face six months to two years in prison or a fine between PHP 100,000 and PHP 300,000, or both.

What will I do if I experience errors, problems, or glitches during SIM registration?

You can contact Smart's customer service hotline at *888, send a message to its FB Messenger (https://m.me/SmartCommunications), or report it to the nearest Smart Store. Likewise, you can call the DICT complaint center thru hotline number 1326.

For more details, you can visit https://smart.com.ph/Pages/simreg-faqs.