TM users can register their SIM cards through Globe's online SIM registration portal. This is required in order to comply with the SIM registration law, which aims to prevent the spread of text-based spam and scams. Failure to register your current or new TM (Touch Mobile) SIM card within the specified period will result in deactivation. A deactivated SIM card can't be used for voice calls, SMS, and internet access.
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SIM registration is entirely free of charge. All individuals, both local and foreign, and businesses using SIMs (Standard SIM and eSIM) purchased in the Philippines for use in gadgets such as mobile devices and tablets are covered by the law. Here's everything you need to know about TM SIM registration, such as the requirements, step-by-step tutorial, and penalties.
How to register your TM SIM card online?
Here's a step-by-step guide on how you can register your TM SIM card, whether existing or new, via Globe's online SIM registration portal.
Before you proceed to the procedure, make sure to prepare 1 valid ID with a photo. Here's the list of accepted IDs:
- Passport
- Philippine Identification System ID (National ID)
- SSS ID
- GSIS e-Card
- Driver's license
- NBI Clearance
- Police Clearance
- Firearms' License to Own and Possess ID
- PRC ID
- Integrated Bar of the Philippines ID
- Overseas Workers Welfare Administration ID
- BIR ID (TIN)
- Voter's ID
- Senior Citizen's card
- UMID
- Persons with Disabilities card (PWD ID card)
- Other valid government-issued ID with a photo
Reminders for new TM SIM users
If you purchased a TM SIM on or after December 27, 2022, it is in deactivated mode. To activate the SIM card and enable its calls, texts, and internet services, you must register it immediately once it is inserted into a mobile phone. If you don't need to use the TM SIM right away, you have until the SIM shelf life expiration date indicated in the packaging to register and start using it.
Reminders for existing TM SIM users
Active TM subscribers, prior to the start of SIM registration (December 27, 2022), have a deadline of July 25, 2023, to register their SIMs. If you fail to register within the period specified, your SIM will be deactivated automatically. Therefore, you cannot use the SIM for calls, texts, and mobile data. However, a deactivated TM SIM card will be given a 5-day grace period to register and get reactivated.
Here are the steps to register your TM SIM:
Step 1: Turn on your device's mobile data.
Step 2: Open your web browser (Google Chrome or Firefox) and go to the Globe SIM registration website at [new.globe.com.ph/simreg]. Accessing the site incurs no data fees.
Step 3: Enter your 10-digit TM number (example: 9271234567) and click the "Register" button.
Step 4: If eligible to register, you will receive an OTP (One Time PIN) through SMS.
Step 5: Enter the 6-digit OTP code on the online SIM registration portal. Note that the OTP code expires in five minutes.
Step 6: After your OTP is verified, you can proceed with the registration.
Step 7: Enter all required fields, including Name, Birthday, Gender, Address, Nationality, and Type of Registration. Review your personal information, then click the "Next" button.
Step 8: On the "Verify your identity" page, take a selfie and select the type of government ID to be uploaded. Tap on the "Upload or Take a Photo" button to upload a copy of your valid government ID. (The photos must be in JPG, PNG, HEIC, or PDF format and have a maximum file size of 4MB). Enter the ID number. Then, tap the "Next" button.
Step 9: Tick the required checkboxes, including Globe's Terms & Conditions and Privacy Notice, to confirm your acceptance. Marketing and Promotional Permissioning and Data Sharing are optional.
Step 10: Tap on the "Submit" button to finish the registration process.
A reference number (combination of numbers and letters) will show on your screen when registration is finished. Take note of the reference number as proof of registration.
Here's the summary of the tutorial on how to register a TM SIM card online:
Frequently Asked Questions
Here are the answers to the most asked questions about TM SIM registration.
How many SIM cards can a single user register?
There's no limit as to how many SIM cards may be registered under a subscriber's name.
How to register TM SIM if a user is a minor?
SIMs for minors (below 18 years old) shall be registered under the name of the parent or legal guardian. To register the SIM, they will be required to present an ID card and the consent of the minor's parent or guardian.
How to transfer the ownership of a TM SIM card?
You can visit the nearest Globe Store to file a transfer of ownership.
What are the additional requirements for TM SIM for business?
For businesses and organizations to use TM SIMs, the following information is required:
- Business name
- Business address
- Full name of authorized signatory
Moreover, businesses will be required to submit the following documents:
- Certificate of Registration (SEC or DTI)
- In the case of corporations, a duly adopted board resolution designating the authorized representative, and in the case of other juridical entities, a special power of attorney
I just recently switched to TM via Mobile Number Portability. Should I still register my TM SIM?
If you just recently transferred or switched to TM through Mobile Number Portability, you should register your SIM again via the online portal.
I am currently abroad but using a TM SIM. Do I still have to register?
If you are traveling abroad and using TM's roaming service, you need to register your SIM through Globe's online registration portal to avoid deactivation.
What are the requirements to register TM SIM as a foreigner in the Philippines?
Foreigners will be required to submit the following documents:
Required documents for foreign nationals visiting as tourists:
- Passport (copy of the page where the visa is stamped)
- Proof of address in the Philippines (like booking in a hotel or another type of accommodation)
- Return Ticket to country of origin or any other ticket indicating the date and time of departure from the Philippines
Required documents for foreign nationals with other types of visas:
- Passport (copy of the page where the type of visa is shown)
- Proof of address in the Philippines
- Other relevant document, whichever is applicable: (1) Alien Employment Permit by DOLE; (2) Alien Certificate of Registration Identification Card (ACRI Card) by Bureau of Immigration or other types of official ID card issued by any other visa-issuing agency; (3) School registration and ID for students; (4) Type of travel or admission document validity issued by the DOJ for Persons of Concern (POC)
Note that the validity of SIM cards issued to tourists is only 30 days, after which they will be deactivated. It can only be extended upon the presentation of an approved visa extension. On the other hand, foreigners with other types of visas can obtain SIMs without the 30-day restriction.
What shall I do if I lose my mobile phone or device with my registered TM SIM?
If you lose your mobile device with your registered SIM card, contact TM and provide your full name, address, birthday, and mobile number. You can contact TM Tambayan through their official Facebook page (https://www.facebook.com/TMtambayan), or you can report it to the nearest Globe store. Your lost TM SIM will be permanently deactivated for your safety, and you will receive a new SIM with the same mobile number.
What if I register my SIM card with fraudulent information and a fake ID card?
Individuals who submit fake information or IDs during the SIM registration procedure will face six months to two years in prison or a fine between PHP 100,000 and PHP 300,000, or both.
What to do if I experience errors or problems during SIM registration?
You can contact TM's customer service hotline at 808 for free, send a message to its Facebook Messenger (https://m.me/TMtambayan), or report it to the nearest Globe store. Also, you can call the DICT complaint center via hotline number 1326.
For more information, you can go to https://glbe.co/simregfaq.
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