How to Fully Verify Your GCash Account (Step-by-Step Guide)

GCash, owned by Globe, is a mobile wallet, mobile payments and branchless banking service. All Philippine mobile network users, whether Globe, TM, Smart, Sun, Talk 'N Text, or DITO, can enjoy all the e-wallet services, such as Buy Load, Send Money, Bank Transfer, Pay Bills, and more. To enjoy the full scope of GCash services, users must go through the verification process.

Also read:

• How to Use GCash: Cash In, Buy Load, Pay Bills, more
• How to Fully Verify Your GCash Jr. Account (Step-by-Step Guide)
• How to Transfer Money From PayPal to GCash
• How to Get GCash Mastercard (Order Online via GCash App)
• GCash Rates: Transaction Fees, Interest, Charges

As per GCash, you need to get verified as a regulatory requirement and protection as well as to enjoy more features and services of the digital wallet. In this article, you'll learn how to get your GCash fully verified.

GCash Services

For Filipino 18 years and above, here are the services offered by GCash for basic (unverified) users:

• Offline Cash-In
• Buy Load
• Pay Bills
• Pay QR
• AMEX Virtual Pay
• Online Payments

Once you've fully verified your GCash account, you'll have access to the following additional services:

• GCash Mastercard
• Send Money (transfer money to another GCash user for free)
• Bank Transfer
• Online Cash-In (add money through PayPal, banks, and debit cards)
• Cash-Out (withdraw your GCash wallet balance through GCash Partner Outlets or use your GCash Mastercard to withdraw your money at any Bancnet or Mastercard-partner ATM nationwide)
• Request money
• Card transactions
• International Remittance
• GSave (digital savings account)
• GCredit (functions like a credit card or flexible loan)
• GInvest (investment marketplace feature of GCash App that allows you to buy, manage, and sell investment products from its trusted partner providers)
• GInsure (insurance products like life, health, car and many more)
• KKB (Bill Split Feature)
• Shop Online

GCash Wallet and Transaction Limits

Here are the fund limits for a fully verified GCash account:

• Wallet Size – PHP 100,000
• Monthly Incoming Limit – PHP 100,000
• Daily Outgoing Limit – PHP 100,000
• Monthly Outgoing Limit – None

How to Fully Verify Your GCash Account (Step-by-Step Guide)

Requirements:

• GCash App
• Registered GCash account
• A valid ID (passport, driver's license, Philhealth Card, UMID, Voter's ID, SSS ID, PRC ID, Philippine Postal ID, or national ID) that is not expired

Follow the steps below to fully verify your GCash account:

Step 1: Launch your GCash app and log in by entering your 4-digit mobile PIN (MPIN).

Step 2: Tap on the Profile icon located on the bottom right of the screen.

Step 3: Tap on the Verify Now button below your name.

Step 4: Click on the Get Verified button.

Step 5: Choose a valid government-issued ID, then tap the Next button.

Step 6: Take a photo of the ID that you chose. Make sure the information is clear and readable.

Step 7: After taking a picture of your ID, tap on the Submit button.

Step 8: On the next page, read the guidelines on how to properly take a photo of yourself, then tap on the Next button.

Step 9: To verify your identity, you'll need to take a photo of yourself through a selfie scan. Position your face within the frame and wait for the camera to scan your face. Make sure you're in a well-lit area.

Step 10: Fill out the form with the required information, such as full name, nationality, civil status, date of birth, and contact number. Make sure everything is accurate to avoid being rejected due to inconsistent details.

Step 11: Tap on the Next button to proceed.

Step 12: Review your entered information.

Step 13: Check the "Terms and Conditions" box and tap on the Confirm button to submit your application.

Step 14: You will see a confirmation message that your application has been submitted. Check the confirmation screen to know how long it will take for GCash to review your application.

Here is the summary of the tutorial on how to verify your GCash account (for Filipino citizens 18 years old and above).

Frequently Asked Questions

How to Know if your GCash account is fully verified?

To check if your GCash is fully verified, log in to the app and go to your Profile. You will see three levels here: Basic level, Semi-Verified and Fully Verified. Look if "Fully Verified" is checked. Moreover, there should be a check mark beside your profile picture.

What should I do if my GCash account verification fails?

Even if you have a valid ID and you diligently followed the instructions during the KYC (Know Your Customer) process, it is possible that your verification may be rejected. Here are the various reasons why you're unable to verify your GCash account and the possible solutions.

• Your account is still under verification – You will see the "We're verifying your account" page when your application for the update is still ongoing. It takes up to seven (7) days for GCash to process your application. If it's beyond 1 week, reach out to GCash by submitting a ticket via the GCash Help page (https://help.gcash.com).
• Selfie scan error – Your selfie scan was blurred, too dark, or your face was covered. Make sure the photo of your chosen ID comes out clear and complete.
• ID validation error – The photo of your ID card that you submitted may have been blurred or cropped, or the ID card you submitted was expired or did not accurately match the details you submitted in your application.
• Available ID is not in the list of valid IDs – Your verification may have failed because you submitted an ID that's not in the list of accepted valid IDs.
• Document validation error – Your verification may have failed because of the incorrect uploading of documents, inaccurate documents, or the need to submit additional documents.
• Outdated app – Make sure your GCash app is updated. Check the GCash page on Google Play, iOS App Store, or Huawei AppGallery for the updated version.

How many GCash wallets can I have per mobile number?

As per GCash, you can only have one (1) wallet per mobile number. However, you can have up to five (5) different GCash wallets or mobile numbers registered to GCash.

What are the IDs I can submit to get my GCash fully verified?

Here are the recommended IDs by GCash that you can submit in-app to get verified immediately:

• Driver's License
• Passport
• PhilHealth Card
• Philippine Postal ID
• PRC ID
• SSS ID
• UMID
• Voter's ID

You may also submit any of the following IDs to get verified:

• HDMF (Pagibig) ID
• National ID / Philsys ID

For further help, you can call the GCash hotline at 2882 or chat with Gigi (virtual assistant) thru the GCash Help website (https://help.gcash.com).

Source: GCash